Purpose economy, impact industry Brand Experience, Marketing Customer Operations Customer Insights AI in Customer Service Customer Service strategies Customer Service vision and culture Leadership in large departments Roll out CS operations globally. Multi sites strategies. Multinational & intergenerational Outsourcing IT systems; Phone systems, Workforce, Chat, CRM & ticket systems Certification How and where to get the best CC people How to get processes under control Customer Care KPIs How to make your staff happy Customer Experience Management Women in Leadership in a tech world